Victor and Leap Ltd. Registered in England and Wales, Company No. 8148160.
Registered address: 10 Rowan Road, London, W67DU, UK
Payments for all orders are taken on dispatch of goods, and are subject to fraud checks and checks by the card issuer. We use SagePay and Pay Pal secure payments to process payments through our websites and do not make any representation or warranty with regard to their service. The internet is not a secure medium.
By submitting your order on our site, you are confirming that the credit/debit card is yours or that you have authority from the cardholder to make the payment.
Prices are liable to change at any time, but changes will not affect orders in respect of which we have already sent you a confirmation of sale.
Despite our best efforts, sometimes our products may be incorrectly priced. Where there is a discrepancy in price, and the stated price is less than the correct price for the products we will contact you for instructions before delivery or reject your order and notify you of such rejection. Where the stated price is more than the correct price, we will charge you the lower amount when making delivery to you.
RETURNS AND FAULTY ITEMS
If you are not 100% satisfied with your purchase you can return it for an exchange or refund, provided it is within 30 days of receipt of your order and the item is as new and in the original packaging. We reserve the right to refuse refunds for returned items, which are not in saleable condition.
Parcels that are returned to us remain the customer's responsibility and a refund will not be given until we have received them. We recommend that you send your returns using a recorded or signed for service post and that you retain proof of postage.
Victor + Leap will only refund the cost of delivery if your order is incorrect or faulty. If the item was faulty when you receive it, please notify us within 14 days of receipt.
Victor + Leap is committed to product excellence and stands behind the quality of the products it produces, although, from time-to-time manufacturing faults can and do occur. If you think your product has a suffered a manufacturing fault please contact us asap. For the avoidance of doubt, faulty goods are classified as items that are received damaged or develop a manufacturing fault. Items damaged through general wear and tear are not classified as faulty.
Those items for delivery to countries outside of the European Union ("EU") may be subject to taxes, customs duties and fees levied by the destination country ("Import Fees").
The recipient of the delivery is the importer of record in the destination country and is responsible for all Import Fees.
INTELLECTUAL PROPERTY RIGHTS
Usage of the Victor and Leap Ltd site grants you no rights to any copyright or intellectual property rights relating to the content of the site or the company. All copyright is protected under national and international law.
Any site content can only be reproduced or distributed with express permission from Victor and Leap Ltd.
This policy applies when you visit or surf our website without purchasing any product, when you use our site for purchasing products or when you register with Victor + Leap.
We consider all the information you share with us private and confidential. We collect customer information in an effort to improve your shopping experience and to communicate with you about our products and services.
When you visit, register or order products on www.victorandleap.com you may be asked to provide certain information about yourself including your name, contact details and credit or debit card information. We may also collect information about your usage of our website.
The information you provide to us may be accessed by or given to third parties some of whom act for us for the purposes set out in this policy or for other purposes approved by you. Those parties process information, fulfil and deliver orders on our behalf. We may also pass aggregate information on the usage of our website to third parties but this will not include information that can be used to identify you.
We also contract with service providers to maintain and manage our customer information and to communicate with our customers. We do not authorise any of these service providers to make any other use of your information.
Victor and Leap Ltd reserves the right to disclose the information about you as required by law, in response to legal process and law enforcement requests, and as necessary to protect the property, interests and rights of Victor and Leap Ltd and others.
You can review, change or delete certain personal information at any time. To change your personal information please contact us by email at firstname.lastname@example.org or write to us at 10 Rowan Road, London, W67DU.
Please note that when you purchase from us we will continue to confirm your order by email. In addition we may also need to contact you by phone or post with other details regarding your order.
We take the security of your personal details seriously at Victor and Leap Ltd and have used industry standard precautions to safeguard your personal and payment details.
Every time you enter an area of the site that carries or requires sensitive information such as your credit card details, an icon resembling a padlock will appear at the bottom of your browser window. This is an indication that the site is secure.